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Original topic:

Can'r unlock phone via Google device manager

(Topic created on: 03-12-2017 10:40 PM)
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Rifle
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Hello

I have problem with unlocking phone. I got fingerprint lock but restarted recently phone. Now it is saying to enter PIN which I forgot. When I log into google acount > device manager > Lock I don't see any box with new password. I see only 2 boxes - one with message one with phone number. Why? How can I unlock device without factory reset? 

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