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Calls not working

(Topic created on: 15-11-2020 02:08 PM)
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gmac900
Student
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Since the latest update in Nov 2020 I am no longer able to answer calls? I keep getting an error message saying calls app is not working.
I have cleared cache, cleared data, rebooted in safe mode and still not working.
Is this a problem caused by the update or something else as the phone is useless at the minute!

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AndrewL
Moderator
Moderator
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@gmac900: Sorry to hear that you're experiencing this issue. Please can you confirm the model number and current Android version of your phone? Are you still able to make outbound calls, and send/receive text messages? If you open the Phone app > Tap the 3 dots in the top right > Settings > Answering and Ending Calls > Press Volume Up To Answer, and toggle this on, are you able to answer incoming calls in this manner? 

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gmac900
Student
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Thank you for your quick response.
I have a samsung j3, android version 9.
I cam make calls and send/receive texts. i can also receive WhatsApp calls so it's not a hardware problem? I have toggled the answer button on but still no good
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