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Original topic:

calling problem

(Topic created on: 19-08-2020 11:12 AM)
Imee
First Poster
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Other Smartphones
I got galaxy s8, since i upgrade my contract and got a new phone galaxy s10 lite, the following day my S8 started to have a problem. When i call it takes few minutes before it connects, and sometimes I cant end the call with the end button. So i need to switch off the phone completely.
Please help
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2 REPLIES 2
TessM
Moderator
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Hey @Imee ,

 

is this happening in all the areas and with all your contacts? Do you have a strong network signal when that occurs? If so, please turn the phone off, remove the SIM card, and give the golden contacts a rub before placing this back on the phone.

 

If the issue continues, run the following test from Samsung Members> Get Help > Go to Phone Care > Interactive Checks> SIM.

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Imee
First Poster
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yes it happened all the time. especially when i call and the person didnt answer my call, when i tried calling again even different number it will not connect right away. im using my mobile at work, calling patients for their appointments. i have a strong signal too.
thanks i will try that
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