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back up to cloud prior to factory reset j3 2017

(Topic created on: 03-06-2021 08:07 PM)
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veryannoyed
First Poster
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had to factory reset j3 . used the back up option on phone which was successful. However , when i tried to restore everything, it would not accept my log in details and prompted me to set up a new samsung acc using google. Of course there was no back up data for the new acc. How can i retreive my data etc for my phone.

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Pugs1957
Samsung Members Star ★
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Can you clarify where you backed up the data to? Google or Samsung account?? You state "prompted me to set up a new Samsung account using Google" , that doesn't make sense. After a reset you are usually prompted for your Google account. Again, please clarify.
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MoxNox
Explorer
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Try reset your password of your original account and try again
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