Back popped off

[Richam]

I have a galaxy S7 edge which still works fine. However the back has popped off just 1 side . Has anyone else seen this before and is it fixable.

Thanks

[Pugs1957]

I'm wondering if battery swelling has caused this. If so, it is potentially very dangerous. Get the phone examined professionally as a matter of urgency.

[AndrewL]

@Richam: I'm sorry to hear that you have experienced this issue. I would like to arrange to pass your details to our Product Liaison Team, who will reach out to you to provide further assistance. With this in mind please send a Private Message to Sam_UK by tapping on your profile at the top of the page > Messages with details of your issue, so I can get this arranged for you. Alternatively, please reach out to our Help Desk directly via the link below, and an advisor will be able to assist you further. 

https://www.samsung.com/uk/support/contact/

[antikythera]

battery bulge is the most likely cause, you should get it repaired by Samsung or their approved agents before using it again. Certainly avoid charging it because the battery cells could explode completely.