Android update problem

[Dan10]

I processed an Android update on my Samsung Galaxy J1 mini prime today and afterwards I had "Unfortunately, TouchWiz home has stopped" on screen and I cannot now use the phone. I have taken the battery & Sim cards out & restarted but I still get the same message. PLEASE HELP!!!!

Dan

[BandOfBrothers]

Hi,

I would to suggest trying....

• Shut the phone down and follow the protocols to clear the system cache. 
• If no joy then Factory Reset and or Hard Reset. This however would delete saved information. 

If no no help then seek out your most local Samsung Service Location. 

[Dan10]

I cannot do either of these as I cannot do anything on the phone!

[BandOfBrothers]

Ok.

A Hard Reset comes in handy if the phone is glitching. 

Guide in http://www.hardreset.info/devices/samsung/samsung-j106f-galaxy-j1-mini-prime/

If no joy I think you'll need a Samsung Service Location. 

[Dan10]

I did the factory reset as you suggested, now Google are locking me out from getting back into the phone! What has it got to do with them?????????????

[BandOfBrothers · Accepted solution]

It's a security protocol of the phone that stops anyone else Factory Resetting your phone and inserting their own SIM card. 

Keying in your Google Credentials will complete the process. 

[Members_GjKjlTJ]

open the phone

[Members_GjKjlTJ]

open 

[Members_GjKjlTJ]

open