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Original topic:

All my call keep going straight to voicemail

(Topic created on: 02-08-2018 09:31 AM)
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Mie1
Apprentice
Options

All my call keep going straight to voicemail and my phone has been activated. Have had for over 6 month. Thank you for your help

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3 Solutions


Accepted Solutions
Solution
Chewbacca
Navigator
Options
@ Mie1

Go into settings, and then into "Apps", tap on the three dots in the top right corner and then click on "show system apps". Scroll down the list of apps and click on the three "Phone" apps, and clear cache and data for each one. After that tap on the three dots again and tap on Reset app Preferences. This should help. Would also chat to network provider to make sure they haven't done anything on their side.
If this doesn't resolve the issue, Get a new sim card and finally try a Master Reset (backing up the data first).
If all fails, then the device needs to go into repair.

Hope this helps.

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Solution
Mie1
Apprentice
Options

Thank you for your reply. The problem seem to be resolved without doing anything at all. It seems it may have been a provider issue. Thank you for all your help and support. Regards Mie 

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Solution
AndrewL
Moderator
Moderator
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@Annoyed64: Can you try opening the Phone app > Tap the 3 dots in the top right > Settings > Supplementary Services > Call Forwarding > Voice Call > Make sure all options here are toggled off, especially 'Always Forward'. 

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19 REPLIES 19
MasukaH
Voyager
Options
Hi there! Which phone do you have? Have you had a look at your call settings to see if they're being diverted?

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Mie1
Apprentice
Options

I have a Samsung s8. I haven't changed anything in my setting neither diverted my calls at any time

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ChrisM
SuperStar
Options

Hi @Mie1.

 

Are you able to make outgoing calls OK, @Mie1? Have you checked your network coverage with your Network Provider?

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Solution
Chewbacca
Navigator
Options
@ Mie1

Go into settings, and then into "Apps", tap on the three dots in the top right corner and then click on "show system apps". Scroll down the list of apps and click on the three "Phone" apps, and clear cache and data for each one. After that tap on the three dots again and tap on Reset app Preferences. This should help. Would also chat to network provider to make sure they haven't done anything on their side.
If this doesn't resolve the issue, Get a new sim card and finally try a Master Reset (backing up the data first).
If all fails, then the device needs to go into repair.

Hope this helps.
Solution
Mie1
Apprentice
Options

Thank you for your reply. The problem seem to be resolved without doing anything at all. It seems it may have been a provider issue. Thank you for all your help and support. Regards Mie 

Susieqwilcox10
First Poster
Options

How do I change the seeting so that all my calls are not going straight to Voicemail.

I am also having issues making outgoing calls - I canot do so!

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Susieqwilcox10
First Poster
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Galaxy S-10

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Susieqwilcox10
First Poster
Options

I have looked at the Call Settings, but have no idea how to fix the problem.

 

Also do not know  how ot acess Voicemail on a normal basis.

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DannyT
Moderator
Moderator
Options
Your voicemail is set up by your Network Provider, @Susieqwilcox10.

You'd need to get in touch with them for more help with this!

Welcome to the Community!

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