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Original topic:

All my call keep going straight to voicemail

(Topic created on: 30-01-2018 09:27 AM)
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Jamesscunny
Apprentice
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Hi I have a new Samsung galaxy S8 and my incoming calls are going straight to voicemail... is this a phone problem or software problem.... anyone else have this issue?

Regards James

1 Solution


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Solution
Jamesscunny
Apprentice
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All sorted.... when I rang they told me that my sim hadn't been activated... so now activated 😃

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6 REPLIES 6
John4Oh
Helping Hand
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Hi James,

Do you have any call diverts setup? This is usually network specific James and nothing to do with the hardware or software of the phone.
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Jamesscunny
Apprentice
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No no blocking or diverts set up.... all settings are open.... I'll ring virgin this afternoon after I finish work and query it with them 

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John4Oh
Helping Hand
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That's probably the best idea James, but dial this from your phone and it'll cancel all diverts if there's any setup you don't know about, dial #002# and call, other than that Virgin will have to take a look.
Solution
Jamesscunny
Apprentice
Options
All sorted.... when I rang they told me that my sim hadn't been activated... so now activated 😃
John4Oh
Helping Hand
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It's always the obvious things that trip us up James, but that's brilliant you've got it sorted now, cheers for the update buddy. ☺
careining
Apprentice
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@John4Oh wrote:
That's probably the best idea James, but dial this from your phone and it'll cancel all diverts if there's any setup you don't know about, dial #002# and call, other than that Virgin will have to take a look.

I did this in USA and it disabled my phone completely! Wth???? I was looking for solution to same problem. My phone did a TERRIBLE update this morning and nothing but problems ever since 😢😢😢😭😭