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Adware on S7 Edge

(Topic created on: 27-08-2019 05:11 PM)
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SuffyaanAli
Journeyman
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Hello,

Recently I have notice that samsung browser randomly opens with a ad on it around 4 times a day, this is extremely annoying.

I have used samsungs antivirus which is built it and it does not detect anything, I have also used secondary antiviruses such as AVG and malwarebytes

 

I cannot seem to get rid of this adware, anyone have any suggestions, I can post screenshots of the ads if needed

Thanks

Device Samsung Galaxy S7 Edge

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2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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The stock Samsung apps i.e the ones already pre installed on the phone do not have ad's built into them.

 

What usually has happened is that a person has downloaded an app that has ad's in them.

 

To confirm this put the phone in Safe Mode which disables any downloaded apps and leaves the stock ones working.

 

If the ad's stop then come out of Safe Mode and start deleting your most recent apps one at a time until they stop @SuffyaanAli 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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DannyT
Moderator
Moderator
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Just to reiterate what @BandOfBrothers suggested. Follow the steps in this guide for more help with ads on your phone.

 

And we also have this link for instructions on how to enter Safe Mode. 

 

Do let us know how you get on!


Welcome to the Community!

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