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Original topic:

A7 2017 Front Camera focus issue

(Topic created on: 15/02/18 19:42)
Billsticky
Apprentice
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First of all dear Samsung I hope you hear this from me, please don't hide from your mistakes, I'm not angry of what you've done for the new Galaxy A7 2017's front camera, but I don't think it's really a good Idea to make nice 16mp super crisp camera with super wide aperture but with a fixed lens. I don't mind if it's a fixed lens but at least ya have to set it to be a little more infinity for the focus, depth of field is great, great bokeh, but not everyone is gonna be having selfies alone with bokeh background. So I hereby officially request for at least just a camera hardware exchange and/ or maybe little software update for it to be compatible. The front camera is one of the main function of the phone, and I hope to hear from you soon. There's many Samsung service centres around me hope you can do something about it. THANK YOU AND PLEASE DON'T LEAVE ME HANGING!

21 REPLIES 21
srp
Apprentice
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i contact with our regional support  .They said that the hardware of this phone was designed for blurry background in selfie cam. this is Very funny. I'm sorry for Samsung.

nutribun
Explorer
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WTF!? Seriously? Shame! Rubbish phone! 

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srp
Apprentice
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in our opinion 

Samsung has made a mistake in designing of the hardware of selfie camera
The lens has a fixed focus 
nutribun
Explorer
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Still hoping for a resolution from them. *****!

srp
Apprentice
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no resolution! samsung is very relax 

samsung only get mony ! 

nutribun
Explorer
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Yeah! And this ***** is not cheap

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srp
Apprentice
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samsung 

please aswer !

what is your plan for resolving the selfie camera problem in A5 /A7 2017 ?

your last update for selfie camera is funny !

nutribun
Explorer
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Tried posting the problem to their social media page and still, no answer! hahaha! F*ck samsung! 

Yhodoy26
First Poster
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Same issue here, please give us feedback or update software for this issue. At least have an option if you want to autofocus for selfie camera. It so much disappointed using the camera 😞 

Yhoy
nutribun
Explorer
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I'm pretty sure that samsung will ignore this known issue. They have new phones so why not forget the phone models last year. Haha! 

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