A5 signal problems

[Melmcd102]

I'm having problems with my signal on my A5. The service provider has confirmed full signal strength & SIM works fine in other handsets. Can anyone recommend a solution please?

[BandOfBrothers]

Some phones hold onto signal better than others.

You have carried out a good process of elimination to rule out your SIM card and network connection which leaves the phone as the probable issue.

Does this issue happen everywhere ?

Perhaps try another SIM card in it.

If you deem necessary you could have a diagnostic run on it at your most local Samsung Service.

[CarolinaW]

Hey @Melmcd102! Is this issue still ongoing? Do you have the latest software version on your phone? Let us know how you've got on. :smileyhappy:

[Melmcd102]

Yes. I'm still having problems. I've switched to 3g only which has helped slightly, but thats not reallly ideal for data usage. As far as I know the software is up to date. 

[CarolinaW]

Okay, I'd recommend visiting one of our Support Centres for further assistance from our engineers. It is a drop in service and they will aim to inspect/repair your phone in the same visit. For your nearest one, head to: http://www.samsung.com/uk/support/servicelocation/ is there one nearby? 

[Melmcd102]

Thanks. That's what I was planning to do next

[CarolinaW]

No worries! Do keep us updated on what happens! :robothappy:

[Melmcd102 · Accepted solution]

Quick update. Took the phone in store & it failed a hardware test. Luckily it's under warranty so got to wait now for further tests/repair 😞

[CarolinaW]

Thanks for the update. I'm sure my colleagues will have this repaired as soon as possible! 

[Melmcd102 · Accepted solution]

Just a quick update. My phone did have a hardware problem. Serveral internal components replace & we're as good as new. Thanks