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Original topic:

A5 signal problems

(Topic created on: 19/06/17 20:14)
Melmcd102
Apprentice
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Other Smartphones

I'm having problems with my signal on my A5. The service provider has confirmed full signal strength & SIM works fine in other handsets. Can anyone recommend a solution please?

 

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12 REPLIES 12
BandOfBrothers
Superuser I
Superuser I
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Some phones hold onto signal better than others.

You have carried out a good process of elimination to rule out your SIM card and network connection which leaves the phone as the probable issue.

Does this issue happen everywhere ?

Perhaps try another SIM card in it.

If you deem necessary you could have a diagnostic run on it at your most local Samsung Service.




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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CarolinaW
Voyager
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Hey @Melmcd102! Is this issue still ongoing? Do you have the latest software version on your phone? Let us know how you've got on. :smileyhappy:

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Melmcd102
Apprentice
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Yes. I'm still having problems. I've switched to 3g only which has helped slightly, but thats not reallly ideal for data usage. As far as I know the software is up to date. 

 

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CarolinaW
Voyager
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Okay, I'd recommend visiting one of our Support Centres for further assistance from our engineers. It is a drop in service and they will aim to inspect/repair your phone in the same visit. For your nearest one, head to: http://www.samsung.com/uk/support/servicelocation/ is there one nearby? 

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Melmcd102
Apprentice
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Thanks. That's what I was planning to do next
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CarolinaW
Voyager
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No worries! Do keep us updated on what happens! :robothappy:

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Solution
Melmcd102
Apprentice
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Quick update. Took the phone in store & it failed a hardware test. Luckily it's under warranty so got to wait now for further tests/repair 😞

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CarolinaW
Voyager
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Thanks for the update. I'm sure my colleagues will have this repaired as soon as possible! 

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Solution
Melmcd102
Apprentice
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Other Smartphones

Just a quick update. My phone did have a hardware problem. Serveral internal components replace & we're as good as new. Thanks

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