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Original topic:

A5 2017 front camera focus issue

(Topic created on: 07/07/17 22:15)
Anonymous User
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I found that front camera in A5 2017 has a serious issue, Focusing!

If my face is near front camera (like 20-30cm), the photo would be clear. But if I extend my hand to take a selfie (this is needed for group selfies), then everything including faces is blurry!

This isn't my only issue but I heard from others that they are experiencing same problem!

I also have a Huawei Nova whose front camera doesn't have auto/manual focus either but, unlike A5 2017, photos are clear!

103 REPLIES 103
Billsticky
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Your head
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bikelike
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Tried it, not true 😞


@Bobby666 wrote:

The problem with the camera comes from the Samsung camera app... Try to change the app with Retica, for example. If you do this you'll see that the front camera is awesome. 


 

nutribun
Explorer
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The only truth is that they didn't have a good quality control or hardware check/test before the model was released. sad..

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MarkHanzo
Observer
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As an avid fan of Samsung Phones i am really disappointed when i bought my wife this samsung a5 2017. The front cam is so disgusted when making a selfie with a group that the person at the back is blurred. This issue if not resolved immediately by your company will have us think thrice when buying your products again. Such a big company making your custimer look like a fool with your ad.

Mar4
Apprentice
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I'm so disaapointed, my expectations were so high 😞 Can anyone answer me: Is there any chance to fix this problem with some kind of update?  Or i need to sell my phone 😞

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JeyHPC
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I am from the Philippines and I experience the same issue. This is very very very disappointing for me because I worked hard for me to buy this phone. This is a very serious matter because this is in contrary to what you've advertised!

GIVE OUR MONEY BACK!!!

Minaa
Apprentice
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iam from egypt  and i had the same  problem 

and customers service does not believe me  

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Mar4
Apprentice
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It doesnt metter. Samsung thinks that this is something that is good, in the commercial for this smartphone there is one sentence that explane that this is something good, it says IT IS ALL ABOUT YOU. The selfie is about you, not about other things /people in the background. So sad!

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Minaa
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؟؟؟؟

 
nutribun
Explorer
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I have the same issue with my A7 2017. This is really frustrating. Had this phone in less than a month. 

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Ankitmirajkar
Just Browsing
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I found the same issue with Samsung Galaxy C9 pro. Whenever any group selfie is taken it just focuses on the one in front while all others get Blurred. Too much disappointed

DPB
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I have asked the service center to replace the camera since my phone is still in warranty. Maybe you guys can do that.

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js_singh7
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MarkMarkMark
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I already sold my A5 2017 because i faced the same issue. I'm a former samsung experience consultant. I wasted my money, my savings from my salary that I've worked in your company. I'm not the only one facing the issue here in the Philippines, but the costumers as well. As a consultant of samsung, I have never get so humiliated in my life when costumers ask me about the issue of the phone. But for the faith of the company, we try to cover the issue and told them that the issue will be fix when an update comes.

CatalinDlc
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Hello, To fix the problem with the lag on a5 2017 front camera, put an automat effect (drag the screen to the left).I hope I helped you, have a nice day!

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Goran
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that is right I bought a5 2017 before one month unfortunately I have same problem when I took selfie photo just my face is clear and my friends face all of them is blurry Iam very sad about that we are waiting for any upgrade to solve this problem.

 

Jalilnour
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I have a7 . Is has focus issue too.

I dont want it. Why sumsung did like that? What we can do? 

jstr1962
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Hi all,


Just got the same issue.... wow to the 16MP not with selfies thou... background all blurred.
Any fixes for this problem???
nutribun
Explorer
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Samsung don't have fix for it yet and kept on ignoring the coplaint. Total waste of money. The only resolution they wll provide is warranty hardware fix which is not i think will fix the poblem. 

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DussaVenu
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The problem in this phone is that the front camera's depth-of-field is very low. If you dont know, most selfies have friends behind us. And your camera makes them all blur. Poor customers think it is their fault. They don't know Samsung engineers have done a bad job. So sad that This issue cannot be even fixed. The front camera of even chinese phones is awesome. No one is blurred even if they stand 5 ft away from my face. I had previously samsung S4 mini, j5 2015, music duos 6012, mega 5.8 and wanted to be a loyal customer to samsung. Now I don't trust and dont wanna recommend to my friends or others in future. Before purchasing this mobile I've thought im going to purchase an awesome phone and now you cheated me, my belief and my loyality to samsung, im so sad because of this retarded front camera