16-04-2017 02:04 AM in
Other SmartphonesI found that front camera in A5 2017 has a serious issue, Focusing!
If my face is near front camera (like 20-30cm), the photo would be clear. But if I extend my hand to take a selfie (this is needed for group selfies), then everything including faces is blurry!
This isn't my only issue but I heard from others that they are experiencing same problem!
I also have a Huawei Nova whose front camera doesn't have auto/manual focus either but, unlike A5 2017, photos are clear!
12-06-2017 07:14 AM in
Other Smartphones28-07-2018 12:15 PM in
Other SmartphonesTried it, not true 😞
@Bobby666 wrote:The problem with the camera comes from the Samsung camera app... Try to change the app with Retica, for example. If you do this you'll see that the front camera is awesome.
29-07-2018 01:11 AM in
Other SmartphonesThe only truth is that they didn't have a good quality control or hardware check/test before the model was released. sad..
19-06-2017 03:01 AM in
Other SmartphonesAs an avid fan of Samsung Phones i am really disappointed when i bought my wife this samsung a5 2017. The front cam is so disgusted when making a selfie with a group that the person at the back is blurred. This issue if not resolved immediately by your company will have us think thrice when buying your products again. Such a big company making your custimer look like a fool with your ad.
03-07-2017 01:32 AM in
Other SmartphonesI'm so disaapointed, my expectations were so high 😞 Can anyone answer me: Is there any chance to fix this problem with some kind of update? Or i need to sell my phone 😞
04-07-2017 12:41 PM in
Other SmartphonesI am from the Philippines and I experience the same issue. This is very very very disappointing for me because I worked hard for me to buy this phone. This is a very serious matter because this is in contrary to what you've advertised!
GIVE OUR MONEY BACK!!!
07-07-2017 09:55 PM in
Other Smartphonesiam from egypt and i had the same problem
and customers service does not believe me
07-07-2017 10:15 PM in
Other SmartphonesIt doesnt metter. Samsung thinks that this is something that is good, in the commercial for this smartphone there is one sentence that explane that this is something good, it says IT IS ALL ABOUT YOU. The selfie is about you, not about other things /people in the background. So sad!
08-07-2017 08:51 AM in
Other Smartphones؟؟؟؟
24-07-2017 12:43 PM in
Other SmartphonesI have the same issue with my A7 2017. This is really frustrating. Had this phone in less than a month.
24-07-2017 06:33 PM in
Other SmartphonesI found the same issue with Samsung Galaxy C9 pro. Whenever any group selfie is taken it just focuses on the one in front while all others get Blurred. Too much disappointed
24-07-2017 06:47 PM in
Other SmartphonesI have asked the service center to replace the camera since my phone is still in warranty. Maybe you guys can do that.
21-12-2017 05:08 AM in
Other Smartphones15-08-2017 04:16 AM in
Other SmartphonesI already sold my A5 2017 because i faced the same issue. I'm a former samsung experience consultant. I wasted my money, my savings from my salary that I've worked in your company. I'm not the only one facing the issue here in the Philippines, but the costumers as well. As a consultant of samsung, I have never get so humiliated in my life when costumers ask me about the issue of the phone. But for the faith of the company, we try to cover the issue and told them that the issue will be fix when an update comes.
03-12-2017 08:54 AM in
Other SmartphonesHello, To fix the problem with the lag on a5 2017 front camera, put an automat effect (drag the screen to the left).I hope I helped you, have a nice day!
17-12-2017 06:07 PM in
Other Smartphonesthat is right I bought a5 2017 before one month unfortunately I have same problem when I took selfie photo just my face is clear and my friends face all of them is blurry Iam very sad about that we are waiting for any upgrade to solve this problem.
21-12-2017 09:53 AM in
Other SmartphonesI have a7 . Is has focus issue too.
I dont want it. Why sumsung did like that? What we can do?
26-12-2017 07:12 PM in
Other Smartphones04-01-2018 08:54 AM in
Other SmartphonesSamsung don't have fix for it yet and kept on ignoring the coplaint. Total waste of money. The only resolution they wll provide is warranty hardware fix which is not i think will fix the poblem.
03-02-2018 03:24 PM - last edited 03-02-2018 03:33 PM ) in
Other SmartphonesThe problem in this phone is that the front camera's depth-of-field is very low. If you dont know, most selfies have friends behind us. And your camera makes them all blur. Poor customers think it is their fault. They don't know Samsung engineers have done a bad job. So sad that This issue cannot be even fixed. The front camera of even chinese phones is awesome. No one is blurred even if they stand 5 ft away from my face. I had previously samsung S4 mini, j5 2015, music duos 6012, mega 5.8 and wanted to be a loyal customer to samsung. Now I don't trust and dont wanna recommend to my friends or others in future. Before purchasing this mobile I've thought im going to purchase an awesome phone and now you cheated me, my belief and my loyality to samsung, im so sad because of this retarded front camera