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Original topic:

A5 2017 front camera focus issue

(Topic created on: 19/06/17 18:52)
Anonymous User
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I found that front camera in A5 2017 has a serious issue, Focusing!

If my face is near front camera (like 20-30cm), the photo would be clear. But if I extend my hand to take a selfie (this is needed for group selfies), then everything including faces is blurry!

This isn't my only issue but I heard from others that they are experiencing same problem!

I also have a Huawei Nova whose front camera doesn't have auto/manual focus either but, unlike A5 2017, photos are clear!

103 REPLIES 103
Pranaypandu
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Is your front camera working properly? Please help me ... After doing lot of searching I decided to buy this mobile but reviews are too frightening.what about group selfies are they any good?

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Fredsg
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I think there's an improvement. Will you send your email add here so that i can send some groufies to you. So that, you will judge and see it by yourselves. Heehee

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Pranaypandu
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I have searched for selfie sample shots but I couldn't find anywhere.Please share some samples shots so that I can decide.Thanks in Advance

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sameerchavan
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Stay away from this phone. Not only it has shaky pictures in low light, but there is no details captured the in the image. Check and zoom the hair details. For the group selifes, everyone is blurred as they are out of focus. Only the nearest person taking pictures is in focus. But again, see the details of the face. It is all patches of colors and blurred. One of the worst camera in the world. I sold this at half price and brought Gionee A1.

 

group selfie out of focus for others. Only nearest person in focus. But that too all blurred. No detailsgroup selfie out of focus for others. Only nearest person in focus. But that too all blurred. No detailsall blured and and no details. See hairs.all blured and and no details. See hairs.

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Afsal
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Focussing is not an issue with good lighting. The real problem is with depth of field. Depth of field is low with f/1. 9 aperture lens used in selfie camera so that on taking groupfies, some persons will be out of focus and blurred. In my experience, front camera has no focussing issue under well lit conditiins even if you stretch your hand. But it struggles a lot in low to medium light and the pic turn to be very soft with a little details. 

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sameerchavan
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It does focus on the nearest person.  And it has a very low depth of field. There are other phones that give good depth of fields with the same aperture. Also, even if it focuses on the first person, the details of the image capture are horrible. The colors are just patches and it tries to make it smooth. It looks artificial pictures. I know there is a slider to make the selfie smooth or sharp. But even after sharp settings, the pictures are very low quality. I can post more pictures here.

Pranaypandu
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my email id is *****.....please send the sample shots to this mail id or post them here

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AntS
Moderator
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Hi @Pranaypandu. Just a quick post to say that I've edited out your email address to stop you being hit by spammers. :robothappy:

 

------

 

Also, to everyone: If folks do want to share their email address (or other contact details) with other Community members, just ask people to send you a PM. :robothappy:


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damizero
Explorer
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Confirmed. All blurred. Front camera does not work at all. Horrible. Worst ever. 

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MKJonesey
Observer
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I agree. Was excited to get a new phone, was totally dismayed when I realized how bad the selfies come out of this. While it is but one of the features I use on my phone, I'd rather go back to an older model. If you want to be able to take selfies do not get this phone.

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berdnika
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The phone is good (I`ve been using it from May 2017). But selfie camera is really frustrating! you have no chance to take a good selfie with your friends using the front cam! think twice before buying it!

berdnika
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@ Afsal Could you please post some photo made with the camera without the blur?
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A65
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Screenshot_2018-11-06-10-48-30.png

 

The rear camera does not focus any more. How to solve this on my SM-A500FU? 

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Kael09
New Member
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I upgraded my phone from Samsung J5 to Samsung A5 2017 and I'm experiencing the same issue. I'm very disappointed and unfortunately, we can't do anything about it. Bad investment. If Samsung did nothing about this, or did not even notice this post, this would be my last samsung product. I'll never buy samsung product again.

Anonymous User
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I plan to sell my A5 and this will be my last Samsung phone. I'll spread this negative point to anyone anywhere to make Samsung pay for what they do to their faithful customers! Really hate Samsung now.

CarolinaW
Voyager
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Hey @Anonymous User, thanks for doing the troubleshooting process. Sorry to hear the issue is still persistent! It looks like the phone will need and engineer's inspection. Are you able to visit one of our drop-in Support Centres for further assistance from our experts?  For your nearest one, head to: https://t.co/dMMq3jNuEX is there one nearby? 

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DPB
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Hello! I have recently bought this phone in Toronto and I am very upset to use the camera. I bought looking at 16mp feature to get best selfies and in turn it has turned out to be worst. I need my money back and please take this phone. It's not even a month and the phone hangs alot. Please take back this phone and refund my money.

Fransunset
Apprentice
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*****!!! In my case I switched from my iphone SE!!! With awesome cameras... and fast as hell... luckyly i dont take many selfies... but wtfff

Abhay
Observer
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Indeed the front camera is disappointed because selfie are not just to capture a single face but a group of people sometime. There should be some option to remove autofocus while using front camera.

A52017frontcam
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This problem is very seroius #samsung please do something you have spoiled my vacation because of this issue....i cannot take good pictures of me because of this front cam focus issue. I bought new phone after my LG G2 (best mobile ever) and was highly disappointed with this front cam focus issue. Recall all your A5 2017 and fix the problem or upgrade the mobile for free. I will raise this issue in press also on UAE.

 

Bobby666
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The problem with the camera comes from the Samsung camera app... Try to change the app with Retica, for example. If you do this you'll see that the front camera is awesome. 

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