The red and green icons on the call answering screen are the opposite way around I.e.. the green icon is on the right. Therefore to answer a call you have to press the red icon to answer!!! Any help appreciated.
Solved! Go to Solution.
Hi @jeffevs. Can you try putting your phone in Safe Mode, to see if you still experience this issue? To do this, restart your phone but whilst it's powering up, keep the 'Volume Down button held until you reach the home screen. If done correctly, Safe Mode will be displayed in the bottom left corner. Let me know if you still have to press the red icon to answer calls during this.
If your phone works as it should in Safe Mode, this indicates there is a third party app which is causing the issue, @jeffevs. Try deleting a few of your recently installed apps to see if this fixes it.