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Where is 4K and 8K video recording on the S21 Ultra?

(Topic created on: 04-02-2021 05:35 PM)
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JR93
Journeyman
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I only seem to have the option of FHD 60 and FHD 30 which is of course, only 1080P. Even when I change the ratio it still doesn't show 4K or 8K video recording options, any ideas? 

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14 REPLIES 14
Lukasz
Navigator
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when on camera and video, second from the right on top. click and scroll to the left.
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AndrewL
Moderator
Moderator
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@JR93: To record 8K video, please open the Camera app > Video > Select 'FHD Auto - 8K 24' above the preview window, and you should be good to go. Alternatively, tap the cog symbol and select the resolution via Videos > Rear Video Size. 

JR93
Journeyman
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thanks for your replies, I found it eventually! It seems you can only record in 4K or 8K in Pro mode, not normal, which is little annoying!
Jonnypocket
Explorer
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This isn't the case....you can record 4k and 8k in normal video. At least you should be able to. It works on mine.
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JR93
Journeyman
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Thanks for the heads up, I'm stumped then. Here's a screenshot of my video screen

Screenshot_20210204-210233_Camera.jpg

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Jonnypocket
Explorer
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This is what it should look like....maybe try updating

Screenshot_20210205-175137_Camera.jpg

JR93
Journeyman
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Thanks so much, the screenshot really helps, glad to know I'm not going mad!

Unfortunately, the camera and phone software is up to date, so I'm still stumped
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AndrewL
Moderator
Moderator
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@JR93: I noticed in your screenshot that you're on the Ultra Wide Lens (3 trees symbol). Can you try switching lenses to the 2 tree symbol to see if this brings up more resolution options? 

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JR93
Journeyman
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@AndrewL Hi, no luck unfortunately, still just standard FHD

Screenshot_20210205-181258_Camera.jpg

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