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Where has Samsung Free Gone

(Topic created on: 02-05-2021 12:42 PM)
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Rusty5010
Explorer
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Samsung Free has disappeared from my Apps. When I look in Galaxy Store is says it is installed (but blanked out) however in my downloaded apps screen it is nowhere to be seen, and when I search on my device it doesn't show anywhere. Can anyone help? 

Thanks
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14 REPLIES 14
Joeeye
Samsung Members Star ★
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Make sure to check all folders, if it's installed it should be in your app drawer somewhere.
AndrewL
Moderator
Moderator
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@Rusty5010: To access Samsung Free, simply enable Wi-Fi or Mobile Data and swipe right from your Home Screen. I hope this helps. 

Rusty5010
Explorer
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Yes, that's how I usually access it, buy nothing is there anymore 😬
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Rusty5010
Explorer
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As you can see it says it installed in Galaxy store, but when I look at apps drawer, it isn't there🤔

Screenshot_20210502-172006_Galaxy Store.jpg

Screenshot_20210502-172152_Finder.jpg

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Joeeye
Samsung Members Star ★
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Try going to your settings>apps and looking for Samsung Free in there. Check that the app is not disabled.
Rusty5010
Explorer
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I think that has sorted it, thank you.
happy56
First Poster
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My Samsung free thinks I am under 14 what should I do?
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Chelle
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My Samsung Free app is doing the exact same thing, says it's installed, it's NOT disabled but I can't find it anywhere. Any other suggestions?

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Joeeye
Samsung Members Star ★
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The app itself doesn't appear to present itself as an icon anymore, however if you have it enabled in your homescreen you may swipe right to it.
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