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WhatsApp Video corrupting on upload

(Topic created on: 16-11-2021 07:41 AM)
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Mtm1401
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When trying to send videos over whatsapp, the files are 'corrupting' on upload. They go blurry and a green bar appears on the side (see screenshots from gallery and WhatsApp).

This was an issue on the beta and appears not to have been fixed on the stable release. Issue only appears in WhatsApp. Videos taken in the WhatsApp app are fine.

All the usual steps such as wiping cache, reinstalling WhatsApp etc. don't fix the issue.

Has anyone found a fix for this?

29 REPLIES 29
Sandrawagnes
Student
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Hi, I have the same problem; I am from Croatia ...and there is no update on play store for whatsApp; also no new updates for samsung software. Am I missing smth? 

Tnx :smiling-face:

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Lunga Shandu
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Hi I'm experiencing the same thing now. Screen recordings and videos getting corrupted when sending via whatsapp. Where exactly do I report this? To whatsapp on the playstore?

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Barkaba
Student
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Hi, after last S21 update it was fixed on mine

Sandrawagnes
Student
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Same here, two days ago

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Tejali
First Poster
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I am facing same problem.

 

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ArturoVargas1
First Poster
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Same problem here with my S21 Ultra. Sometimes it works

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GoanGeek
Samsung Members Star ★
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It's been fixed in subsequent updates.
"WI-FI went down for five minutes, so I had to talk to my family.
They seem like nice people"
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Tebogo
Student
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Screenshot_20220119-155240_Camera.jpg

 open ur camera, then press settings tap, then go to advanced recording options.  Make sure ur HDR10+ is switch off because whatsapp does not support this hence the videos become corrupt.

Tebogo
Student
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 open ur camera, then press settings tap, then go to advanced recording options.  Make sure ur HDR10+ is switch off because whatsapp does not support this hence the videos become corrupt

Screenshot_20220119-155240_Camera.jpg

Members_BEvRctc
First Poster
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I have S21, it works. Thanks.

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