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Waiting for Samsung to fix Camera issues caused by one ui 3.1 update

(Topic created on: 27-03-2021 08:40 PM)
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Haytch
Helping Hand
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Still waiting for Samsung for a new update that can fix the camera problems after the one ui 3.1 update. The problems are with the flash. When you take a picture, the image comes out very over exposed and very noisy 

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SOME examples are here


7 REPLIES 7
FionaS20ultra
Apprentice
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I have the same problem!! All my selfies In flash mode are completely over exposed!

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KholaI
Moderator
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Hey @Haytch 

When taking a picture, have you tried tapping on the screen to focus, then reducing the brightness, before taking the picture? 

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Haytch
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Hi. I just posted a video of what you told me to do and the result is the same.. Check it out
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KholaI
Moderator
Moderator
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Thanks for that.

We'd now like you to clear the Camera app cache and data by heading into Settings > Apps > Camera > Storage > Clear cache, then Clear data (which won't delete any pictures or whatsoever). Once you've done this, please switch off your phone for a few minutes. Does this help? 

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Haytch
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I've done this before. I have tried every solution and the only conclusion I have come up with is the new ui 3.1 update. Before the ui 3.1 update my camera was working perfectly fine. Its only after the update my camera has had these issues
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KholaI
Moderator
Moderator
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We can arrange for an engineer to take a closer look into this. If you'd like this option, please click on the following link to get in touch with our Support Team:

https://www.samsung.com/uk/support/contact/

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Solution
Haytch
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Hi. This is all fixed now with the recent update that fixed the camera issues. Thanks