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VOLTE AND WIFI CALLING ICON EE

(Topic created on: 08-01-2022 07:59 PM)
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adamlee
Big Cheese
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So I've just swapped from Virgin mobile to EE and I no longer have the volte and WiFi calling icons, which were present Whilst I was using virgin mobile, anyone know what the issue could be? They aren't working either. Tried a phone call and it switches to 3g and WiFi calling won't work either. 

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16 REPLIES 16
xSteveuk
Mastermind
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Hi
On the pull down menu
Have you checked enabled
The Wi-Fi calling icon on the pull down menu
BrianHD88
Pathfinder
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Its fine give you a little bit better calling quality
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adamlee
Big Cheese
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Yes it's on.
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Ksmy89
Troubleshooter
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I have used the WiFi calling feature with both a Three mobile and iD mobile sim card and have never had a volte icon appear. Maybe this is network dependant?

I do get the WiFi calling icon appear but only when my network signal drops low enough. You can see in recent calls that some of my calls have been over WiFi calling and others haven't.Screenshot_20220108-211513_Phone_5134_1641676566.jpg
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papashaun
Troubleshooter
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Have you set up WiFi calling with EE on your new EE plan ? I believe you need your provider to " switch on " the option on your plan before you can use it
smiley
Troubleshooter
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As per papashaun comment. Had the same issue when I changed from EE to Vodafone. A simple call to customer service enabled it for me... reboot of phone and the options appeared.
- Smiley
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adamlee
Big Cheese
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I'll try that. Can't even send SMS. Says sending failed. Having issues!!!!
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papashaun
Troubleshooter
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You might also ask them to send / re send their network settings to your phone in case the phone is still trying to use the original settings for Virgin
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adamlee
Big Cheese
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It's not receiving text messages either. I can ring out but goes to voicemail if someone rings it. Don't know what's going off.
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