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Unable to launch Samsung Members app

(Topic created on: 08-10-2021 10:12 PM)
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Anonymous User
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I have an issue with Samsung Members app. I have a Galaxy S21 Ultra.

 

When I start the Members app, I get the message telling me the app is not available in my country. I bought it new from my carrier here in Belgium.

I tried factory reset, delete and reinstall, clear cache. But nothing worked.

Any help would be greatly appreciated.

 

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BandOfBrothers
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Hi @Anonymous User 

 

I've known issues exist with an imported phone but it's the Benefits section of Samsung Members App that does not work.

I assume the Samsung Members app has worked in Bulgaria  Belgium before. I think the app doesn't  / didn't work in some countries. 

A similar thread  galaxy-s20-series/unable-to-open-samsung-members which may hold some useful information. 

It appears that you have performed everything you can yourself so now I'd suggest to contact Samsung direct or pop into a Samsung Experience Store  / Samsung Service Centre for support.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Anonymous User
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Hi @BandOfBrothers,

Yes, before it was working and at some point it stopped  and I don't know why. And I am in Belgium not Bulgaria.

At the end, it is working on my Flip 3

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BandOfBrothers
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Hi @Anonymous User 

 

My apologies about getting your region wrong.

I've edited my reply go reflect this.

Hopefully then this is just a glitch and will right itself in due course.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "