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Unable to clear voicemail

(Topic created on: 11-07-2021 06:30 PM)
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nrosko
Apprentice
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Always says I have voicemail when i do not. I try the settings then clear date & cache for phone app. 

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1 Solution


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Solution
GoanGeek
Samsung Members Star ★
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Took this from a different post from here.
Hope it helps
user @Chewbacca something like that.

Im assuming that you`ve listened to the voicemail and its still showing the notification.
There are 2 steps that you could try.

Option 1
Try calling yourself from the same device. it will go to voicemail. leave a voicemail. and then listen to the voicemail and then delete this. this should help.

option 2

Go into settings > Applications > tap on the three dots in the top right hand corner > tap on show system apps > scroll down the list of apps until you see the three seprate phone apps > go into each phone app and clear cache and data.

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13 REPLIES 13
bluemeanie
First Poster
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Same problem on my S8 & wife's galaxy too?
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GoanGeek
Samsung Members Star ★
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Under phone settings is your voicemail setup?

If not best to set it up according to your carrier.
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Solution
GoanGeek
Samsung Members Star ★
Options
Took this from a different post from here.
Hope it helps
user @Chewbacca something like that.

Im assuming that you`ve listened to the voicemail and its still showing the notification.
There are 2 steps that you could try.

Option 1
Try calling yourself from the same device. it will go to voicemail. leave a voicemail. and then listen to the voicemail and then delete this. this should help.

option 2

Go into settings > Applications > tap on the three dots in the top right hand corner > tap on show system apps > scroll down the list of apps until you see the three seprate phone apps > go into each phone app and clear cache and data.
ACWOBBLER
First Poster
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After update 95% of my contacts are gone . Anyone else got this problem ?
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nrosko
Apprentice
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I can not see the option in settings to show 'show system apps'. Is this for the s21?

I only see one phone app & i try clearing cache & data but it doesn't fix the problem. 

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nrosko
Apprentice
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I found it.

The option is not under the 3 dots in the corner but there are 3 lines above the list of apps & this will display the other phone apps. There are 4 phone apps & it seemed to be the last one that cleared it. Been driving my crazy for months. 

GoanGeek
Samsung Members Star ★
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If you have them saved to the cloud like Google they should come back.. make sure sync is on for contacts.
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dark6_672E-11
First Poster
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1) doesnt work at all

2) works for like an hour or 2 until the notification appears again

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PaulM1
Moderator
Moderator
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Hi, @dark6_672E-11. If you're still seeing the Voicemail notification after following the steps suggested in the Solution above, I recommend the following:

Go to Settings > Notifications > App notifications >  tap on the three dots in the top right-hand corner > tap on Show system apps > Call settings > toggle Allow notifications off, and then toggle it back on.

Please let me know whether the Voicemail notification has now disappeared.

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