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Still haven't got the Android 12 update for my S21 Ultra

(Topic created on: 17-01-2022 10:48 PM)
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matt095
First Poster
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I'm at a complete loss here. I keep hearing everyone talk about receiving the 'new' Android 12 update yet I haven't even received the first update, let alone the recent bug fixes. I have attached screenshots of my service provider software version below. Would be greatly appreciated if anyone could help, samsung support just keep binning me off and aren't being very useful

image




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50 REPLIES 50
WavingTen
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I am also having this exact problem too

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ironass
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@WavingTen 

What does your, "Service provider software version", show?

Where did you purchase your device?



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My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
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WavingTen
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WavingTen_0-1645233964216.png

I purchased it from ebay

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ironass
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@WavingTen 

What does your, "Service provider software version", show?

HLAT5Gp.jpg



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My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
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Cgkratos
Journeyman
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Screenshot_20220219-050321_Settings.jpg

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ironass
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@Cgkratos 

See my reply to your identical post, previously.



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My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
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WavingTen
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Screenshot_20220218-231008_Settings.jpg

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Cgkratos
Journeyman
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I thought you asked for my service provider, I'm from Nigeria, so I don't have a popular network provider, my network provider is MTN, and I use a US version of the s21 ultra, do I have to be in US to update my phone.

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ironass
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@WavingTen 

You have the Snapdragon variant and are on the U.S. network carrier branded S21+ for AT&T. They issue their own updates and not Samsung. It is a known issue that some devices do not get updated by them and you will need to contact them regards this.



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My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
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ironass
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@Cgkratos 

Correct. You have a U.S, Snapdragon, carrier locked S21 Ultra and will need to insert a U.S. SIM card to update.



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My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
0 Likes