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SPen not working properly

(Topic created on: 17-04-2021 12:23 PM)
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aj64
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Hi, my spen isn't working properly,  I have reset it but its still the same. I have got a new nip ( from previous phone) but can't get this one out, does it come out?  Thank you every one in advance 
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6 REPLIES 6
Fiona26
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Can you confirm what phone you have?. I'm not sure that the s pen is even compatible with the s20 series.
Pugs1957
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As @Fiona26 said, the pen is not compatible at all with the S20. The S20 doesn't have the necessary hardware.

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aj64
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I have a Samsung s20 note ultra
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Fiona26
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You have the note 20 ultra? If its a note then indeed its s pen compatible. There should be a tool in your phone box to change the s pen tip. Use the tool to remove the old tip.
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aj64
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Yes it is a note 20 ultra (not changed the pen) ive got the old tool
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Fiona26
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Well use the tool to remove the old s pen tip. If it's not the tip causing issues with your s pen not working properly, and you have already reset. I would then contact samsung see what they say.
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