Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung s21 phone in 2023 Mazda- call quality

(Topic created on: 02-05-2023 03:49 AM)
316 Views
Melmazdagurl79
First Poster
Options

I have a Samsung s21 phone, when I connect the phone to android auto or via the cars Bluetooth, the caller on the other end says it should like I am under water. My friend has an Apple iPhone and they don’t hear the same thing. It’s definitely something with the phone. They describe it as a whooshing noise in the background. They can still hear my voice clear enough but it gets distracting.

0 Likes
1 REPLY 1
AndrewL
Moderator
Moderator
Options

@Melmazdagurl79: Do you encounter the same problem for all contacts, or just certain ones? Also, does it occur on inbound calls, outbound calls, or both? To double check that the whooshing noise they're hearing isn't the sound of passing traffic, can you try making a call while the vehicle is stationary, to see if the issue persists? 

In the meantime, please head to Settings > Apps > Android Auto > Force stop > Storage > Clear cache, then restart your Galaxy S21 to address any temporary software issues that might be a contributing factor.

0 Likes