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Samsung S20 - Biometrics Not Working

(Topic created on: 09-11-2021 02:34 PM)
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Members_Yd5laiL
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Biometrics on my Samsung S20 has stopped working, I have tried removing and re-adding them however when trying to re-add them the Biometric does not recognise a finger being placed on the sensor.

the Sensor keeps requesting to press harder or place a finger on the sensor.

I have also tried the "Wipe Cache Partition" but nothing changes.

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6 REPLIES 6
leicesterMan
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Have you put a new screen protector on it
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leicesterMan
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Members_Yd5laiL
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there is no screen protector

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Members_Yd5laiL
Apprentice
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i have tried all options except for the factory reset - will back it up and reset it.

leicesterMan
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Just be careful, back everything up first.
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leicesterMan
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I've read a few pages on Google and each forum says the same thing, as the post
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