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Samsung Music

(Topic created on: 03-02-2021 06:31 PM)
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Richrags
Student
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Why won't the new S21 Ultra play tracks from Samsung Music? They've played on all my other Samsung phones.....?
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14 REPLIES 14
Joeeye
Samsung Members Star ★
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Seems fine on my S21 Ultra. Might be a stupid question but do you have your volume up? Also make sure that it's set to play on the device and not another Bluetooth audio device.
Amackem
Student
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I agree it says track failed, I copied all the songs straight across, yes when looking at them they were different formats but still played on my s10

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Amackem
Student
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Joe Eye

Transferred music across with all other things, it says track failed on some tracks not others

On my s10 they played with all different formats but not on the s21

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coakers
Explorer
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have the same issue they played on s8 & s10 but not ultra samsung suggest I use another app or start again but why should we
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strawberry cake
Hotshot
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hello

 

this is normal as the phone is not yet done with indexing all the music files

give it some time if you have so many tracks

just try later or tomorrow

a simple phone restart is helpful too 

thanks 😉🆗


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

Claudya92
Explorer
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try changing the format of the track with a sound app editor, some tracks are not mp3,4 format and not all systems supports other formats, my huawei didn't support anything else than mp3. but with samsung indeed is weird
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Tittat
First Poster
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having the same problem with my new S21. tried everything including the waiting. grateful for any more information
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Nelg
First Poster
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Having the same issue myself,disappointed with the s21 ultra,phoned samsung done a screen share session and they at the moment can offer no solution,it's got my back up!,at the moment I'm still using my s20 ultra,thinking of sending it back,I feel I've been ripped off!
Richrags
Student
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Don't Samsung monitor these threads? Surely there is someone from Samsung watching who can advise why their own music app doesn't even work on their own flagship phone..........?