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Samsung care plus

(Topic created on: 17-11-2021 10:04 PM)
407 Views
Kenny-Stewart
Apprentice
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Hi, purchased a new samsung s21ultra with 2 years Samsung care plus. Received phone but nothing in regards to insurance policy documentation or policy number.
I have multiple attempts to register online...says doesn't recognise iemi number. 
I have had multiple calls over last 4 days with customer services who have yet to help or give any clear answer.
The phone is 4 days old and fell out my pocket...now it has a chip on screen and no one can tell me if its insured.
Absolute appalling customer service and leaves me deeply disappointed.
4 REPLIES 4
LiquidSnake
Big Cheese
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Try using the text chat feature in the Members app under the Get Help tab. Hopefully, you issue gets resolved with a positive outcome. Hope this helps! 🙂
LiquidSnake
Big Cheese
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If my tip provided any guidance to your problem, could you please click the three dots on my comment and select accept solution? Thanks!
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Kenny-Stewart
Apprentice
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I will attempt this in morning.at work at moment.thanks for advice...its appreciated
LiquidSnake
Big Cheese
Options
No worries, take care! 🙂
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