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S21fe

(Topic created on: 13-10-2023 02:36 PM)
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ste262626
Journeyman
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Camera failed message eveytime I open the app tryed every think now still not working 
11 REPLIES 11
Pugs1957
Samsung Members Star ★
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Does this persist in safe mode?
ste262626
Journeyman
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Yes
Pugs1957
Samsung Members Star ★
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It will require a new camera module, in that case. If you have a warranty you will need to make a claim.
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ste262626
Journeyman
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OK thanks
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JAMES4578
Samsung Members Star ★★
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@have you checked your permissions to see all is ok there/ Apps-Camera-Permissions. Are on you the latest camera update and are you ab to Reset the camera, via Settings- Reset Settings in the app. An idea to Force stop via Apps-Camera and then clear cache via storage-Clear Data and cache.

In Diagnostics are any errors identified. Go to Samsung Members-Support-Diagnostics-Camera. You may need to send Error Report: Samsung Members-Support-Error Report.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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ste262626
Journeyman
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Do all of that still not working
JAMES4578
Samsung Members Star ★★
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Think it will need further investigation.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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ste262626
Journeyman
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Me too
elinai
Journeyman
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J
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