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S21 ultra screenburn??

(Topic created on: 01-01-2022 01:00 AM)
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Allan1234
Apprentice
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Has anyone experienced screen burn on their s21 series. Mine happens to be s21 ultra

image

I'm unsure how it works, us this screen burn or does the s21 ultra have secondary display for s pen functionality that's bleeding through?

Is this covered under warranty. Samsung customer services were very hesitant to say yes or no 
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5 REPLIES 5
xSteveuk
Mastermind
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Hi
I found this page on warranty
That maybe helpful

https://www.samsung.com/uk/support/mobile-devices/what-is-the-warranty-status-of-my-samsung-mobile-d...

Still worth giving them a call
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Allan1234
Apprentice
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Thank you. I spoke with them but they refuse to tell me if screen burn is covered. To send my phone away and let an engineer look at it. Which I completely understand. But when I ask if the conclusion is screen burn is it covered under warranty all I'm getting is. We can't answer that untill an engineer looks at it. Very vague.
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xSteveuk
Mastermind
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Yeah l guess they want to look at it to see if screen burn or another fault
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Allan1234
Apprentice
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Yeah I'll send it away definitely but you'd think a simple if we discover it's screenburn yes it's covered under warranty or no it's not. Time will tell. Cheers for reply
antikythera
Black Belt 
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I believe the answer will be no because they use screen burn as a reason for charging customers extra for upgrades than expected. I don't know who inspects devices sent back but there are several complaints about Klarna and the upgrade program on this forum. OLED are very susceptible to screen burn unfortunately and Samsung seemingly don't leverage pixel shift during screen refreshing (not visible to the human eye) to combat it like LG.
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