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S21 ultra keeps freezing any ideas why

(Topic created on: 31-03-2022 09:51 PM)
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potty1234
First Poster
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My s21 ultra keeps freezing has anyone else had this problem I've rest phone as said on Web still don't work even in safe mode it freezing going to hit with hammer very soon
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ironass
Samsung Members Star ★
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See the sticky at the top of this forum...

Wipe Cache Partition, Repair apps & Galaxy App Booster

 

https://eu.community.samsung.com/t5/galaxy-s21-series/wipe-cache-partition-repair-apps-amp-galaxy-ap...

 



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My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
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kmack
Explorer
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Mine has been doing this recently too, freezes, lags really slow after restart too, I'm trying to get into the recovery mode by pressing main button plus volume up but it just restarts phone and doesn't go to recovery mode, s21 ultra.
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ironass
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@kmack

If you have the Exynos, international, model did you connect the USB as per  my previous link and video?



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My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
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kmack
Explorer
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I don't have a computer to plug it in to
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AndrewL
Moderator
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@kmack: If you don't have access to a computer, but you have a pair of USB-C headphones, then you can try connecting them to your S21 Ultra before proceeding with the Wipe Cache Partition steps.