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S21 ultra android 14 problem

(Topic created on: 21-03-2024 03:41 PM)
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Sazoua
First Poster
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Why hasn't my Samsung S21 Ultra US version received the Android 14 update yet?

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2 REPLIES 2
Piper123
Samsung Members Star ★
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Are you in the UK? (This is the UK/EU forum).

It sounds like your device is not in the region it was intended for and thus not getting updates.

You could try accessing SmartSwitch to see if any updates are available for your region.
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AndrewL
Moderator
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@Sazoua: Further to the above, if you would like to check Smart Switch on a home computer to see if you're able to complete the update in this manner, then please follow the steps below. 

To begin with, please follow the link below, and click on 'How Do I Get Smart Switch On My PC or Mac' to download the relevant version

https://www.samsung.com/uk/support/mobile-devices/how-do-i-backup-my-smartphone-to-my-pc-or-mac/

Once installed, open Smart Switch, connect your S21 using the USB cable that came packaged with the device, and look for an update prompt on the landing page, next to your device details.

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