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S21 Plus 5G Restarting

(Topic created on: 04-02-2022 12:52 AM)
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Kazuko
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So I sent my phone in for repair just over a week ago for it constantly restarting. 
I ran all the steps from turning if off and back on through to factory reset. Didn't fix the issue. Samsung determined it was a power problem. And sent it back. 

Just over a week later I'm getting the same issues again. Has anyone actually manage to get this fixed??
9 REPLIES 9
BandOfBrothers
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That's not good @Kazuko 

 

Can you try Https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ but if it does not stop in this then your probably going to raise another repair request Unfortunately.

I wish all the best. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Kazuko
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Yeah I put it in safe mode and idk. I have it rescheduled to go back in next week. I just hope they can sort it, I rely on my phone for work
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BandOfBrothers
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These phone's become part of our daily life structure so I appreciate how important it is to have it working as it should.

Who originally supplied the phone to you @Kazuko  ?


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Kazuko
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I got it on release as an upgrade through Tesco mobile. I had it repaired by Samsung though because of being covered under warranty. Should be the same this time. I've only had it just over a year
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BandOfBrothers
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Samsung will definitely look after you @Kazuko as a phone is covered by a 24 month manufacturers warranty although this does not cover accidental damage.

However Tesco Mobile as the supplier of the phone have a duty of care too to look after you.

Take a look at Consumer-rights-act-2015. 

This isn't something you'd broach with Samsung UK but instead with Tesco.

That said let's hope the secondary fix resolves this for you @Kazuko 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Kazuko
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Fortunately this doesn't at least seem like accidental damage. This is no damage externally. Never been exposed to liquid damage and the phone was all in otherwise perfect shape when I passed it to the engineers. It seems like a hardware issue and most likely a power issue once again. My friend and I believe it may be over surging but hey, I'm not the phone expert 😅
I'll have to see what they say next week.
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BandOfBrothers
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I'm in no way suggesting it's accidentally damaged @Kazuko I assure you.👍

Just that if another member comes across this thread it's valuable information in regards to what the manufacturers warranty wouldn't cover.

I'm not a mobile phone engineer in any form either but if this was what you think it is I'd assume the engineer would comment as such on the work sheet.

As I say Samsung will be willing to help albeit ultimately Tesco Mobile are the seller of the phone. You can see what I mean by this via the link I've given.

Would you let us know how you get on with your situation please ?

All the best.  😎


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Lilo88
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It's a common issue with the s21 line. I have the ultra too and mine is also doing it constantly. Wish I'd never bothered
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robbedhondt
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I bought a samsung galaxy s21 fe 5g at Elgiganten, Stockholm. After a few weeks, I started having issues with the phone freezing and restarting.

After trying to find a solution myself (Clearing cache, factory reset, ... nothing worked) I was suggested to send the phone to a service center by Elgiganten. After 2 weeks, the phone was returned and they stated they did a factory reset and nothing was wrong with the phone. They also said not to use the transfer of apps from my old phone (which I didn't do in the first place). After using it for a couple of days, the same issues appeared. Freezing, restarting, up to 5-10 times a day.

I filed a lot of errors in the Samsung Members app, they replied "Based on the information in the submitted error report, it is demonstrated that there is a perceived hardware error on the device. In these cases, you, unfortunately, need to visit the nearest service workshop to have a service technician look at the device. You can either contact mcare sweden directly or contact the retailers who offer service to a certain extent."

So, I went to mcare, who told me the only thing they can do is do a factory reset, run some videos and see if the errors appear. They don't have access to the Error reports I have been filing to the Samsung Members app. If they don't find anything "wrong" after the factory reset + running videos, they could not help me AND I would have to pay for this "Service". I didn't want to risk this (after the first service center claimed nothing was wrong), so I tried a factory reset at home, ran videos for a couple of days and nothing happened to the phone. I thought, ok, maybe it is fixed (for some weird reason). But as soon as I log in to my google account; install some of apps, the phone is again unworkable. Same issue: freezing and restarting

I CAN NOT USE THIS PHONE. SOMETIMES IT'S STUCK IN LOOPS OF FREEZING AND RESTARTING FOR 30 MINUTES OR MORE ONLY TO HAVE THE SAME ISSUE AGAIN A FEW HOURS LATER.

How is it possible that you know and confirmed there is something wrong with my phone, and you don't want to help me. 

I can't do anything with this phone and you and your partnered service center (who for some weird reason don't have access to your error reports?!) are not doing anything. Horrible service!

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