S21 Overheating - Samsung "unaware" of any issue.

[Rik07]

I have cumulatively spent multiple hours dealing with over heating issues on the new Samsung Galaxy S21 5G (recieved on the 28th of January 2021).

I primarly use my phone for video calling and have found the device to heat up uncomfortably and crash multi-windows, after only 10 minutes of use.

I only ever have a couple of applications open. My brightness has been below 20%. It has been out of direct sunlight. It has had the latest software updates. I have reset all of my settings, and performed "soft resets".

Samsung has suggested the issue is with 3rd party apps (WhatsApp and Facebook), and recommended that I exchange my phone case to their £50 ones on their website (despite not being able to explain why their case was better than my current one). Howver, the issue is also prevelant without the case.

They have claimed that they are "unaware" of any similar overheating issues, despite multiple posts on the Samsung Community that seem to illustrate the contrary. I have also been left hanging by customer service by almost a week and had to prompt them multiple times.

this is what is happening to my device, except i am video calling instead of playing videos. https://youtu.be/Hrq62ni9cWo

have sent for a replacement.

[Mscho]

Overheating

Just took my phone in to a shop- that overheating is actually a major issue. I've just dealt with it for the past 6-8 months or so- it started after one of their updates- the one that started draining phones. Well guess what- my phone believes it's 4 degrees c or 39f so my phone won't pass a heat test required by samsung. This leads to overheating-yay. What this also means is that the screen I just cracked can't be fixed and samsung would just Blame the overheating on the broken screen therefore not fixing the problem they caused. SO if your phone is overheating take it in to get it checked for warranty fix before anything happens to it

I use fb marketplace once a month or so

No snapchat

Insta once in a while.  Mainly use shopping, YouTube and a few games- merge mansion, solitaire