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S20 Ultra White screen on camera

(Topic created on: 11-05-2021 12:34 PM)
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ycrs76
Apprentice
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Recently the standard camera just gives me a white screen, if i go to the 0.5x zoom or above 10x it's fine but standard zoom doesn't, so if i use my camera on an app like IG or WhatsApp i just get a white screen.

I have done a factory reset and that didn't help, before that i tried to reset the camera settings and that made no difference.

Any thoughts please?

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17 REPLIES 17
CarlH
Moderator
Moderator
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If this is a software issue, @hze, the engineers will take a look at the error report you have submitted. It may take some time for them to look into it and get back to you but they definitely will reply when they can. 

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ycrs76
Apprentice
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if it is not working in certain apps then it is a hardware fault, the different cameras work at different zooms, it's not a software fault.

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Members_JBKEMNE
First Poster
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I agree! Same problem here. This needs action, an update or something.

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Kazjr
First Poster
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Hi I am having same issue with my S20FE.

Is there a fix for this?

Thanks

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Darksideny
First Poster
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I'm having the same problem.  Was there a resolution?

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Zulumuppet
Apprentice
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Did u find out what problem was, I have same issue been in Samsung shop and tested it and came back as everything fine
ycrs76
Apprentice
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Yes, it was a dead camera, Samsung came out and fixed it by replacing the camera unit.
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Zulumuppet
Apprentice
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Thanks, ***** I'm 2 months out of warranty dread to think how much that'll cost me
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