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S20 ultra sim manager comes on at startup?

(Topic created on: 14-03-2020 10:04 AM)
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Bryden
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Every time I switch on my phone the sim manager pops up, no apparent settings to change, I click done and back to normal. But why and how to stop it? Or maybe there's a setting I need to to change. 

Everything works fine 

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78 REPLIES 78
Weatherman
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I am also having this issue. Everytime I start the phone it brings up the sim manager screen.

I just click OK and move on but it sure is silly!

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Bryden
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The is a permanent fix available, see the solution listed 

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Weatherman
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Hi - I dont think my S20 Ultra has the option for two SIM cards, I can only see a place for one SIM card and an SD card but I still have it asking me about the SIM card each time I turn it on?

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Bryden
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Turn the sim card 90 degrees it then fits in the top half of the the holder
Bryden
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1 sim and 1 sd card1 sim and 1 sd card

 

Placement for 2nd or 1st sim to try the solutionPlacement for 2nd or 1st sim to try the solution

 

Aicheff
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Unfortunately the workaround doesn't work for me (but I have an S20 4G so may be different from an Ultra) 

 

One point I noticed is that if I move my Sim card to the second slot, the Sim manager pops up but after I click on Done it doesn't force a reboot. 

 

I opened a separate thread on this a few days ago and have submitted an error report to Samaung so will need to await their response. 

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Bryden
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Yeah it didn't force a restart for me either and luckily I had an older sim for the 2nd slot
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Weatherman
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Thank you so much for the photo. I have now found where SIM 2 goes 🙂

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DerOllie
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This issue is NOT solved; the screen popped up again yesterday evening after i did a reboot of the phone. This morning again, so the workaround only works 24h or so. Samsung now really needs to make a fix...
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Bryden
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Yes they should still do an update. I sent the error log. Luckily for me the fix is still working
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