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S20 FE Sim 2 slot not working

(Topic created on: 13-10-2020 07:44 PM)
25218 Views
dengcy
Journeyman
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Hi,

 

I just got my new S20 FE phone. I found that Sim 2 slot is not working. If I put a sim card in Slot 2, the phone said "no Sim card". Does anyone else have the same issue? I would also like to know if other phones work fine. 

1 Solution


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Solution
dengcy
Journeyman
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Just asked a costumer support agent, who told me US version only allows single SIM. 

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24 REPLIES 24
Maroš
Voyager
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try wipe the simcard, or maybe your simcard need to be upgraded by your network provider
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dengcy
Journeyman
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Thanks for your reply. I did wipe it but still not working. It shouldn't be related to Sim card, since Slot 1 works fine. 

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dengcy
Journeyman
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One weird thing is that I don't have "Sim management" option in Settings-Connections. So I am wondering whether it is a software issue. I hope other FE users can tell me something. 

dengcy
Journeyman
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Screenshot_20201013-170528_Settings.jpg

Where is SIM card Manager? Here is the screenshot of "connections"

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Npah3
Pathfinder
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Have you tried typing it in the search box? Strange it's not showing. it is a European model?
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dengcy
Journeyman
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Yeah I did. Nothing. It is a US model. 

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ShaunG1
First Poster
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I'm seeing the same exact issue. US model, second SIM is not recognized.

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dengcy
Journeyman
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Glad to know I am not the only one. It then seems a common issue. How to report to technical support?

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Solution
dengcy
Journeyman
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Just asked a costumer support agent, who told me US version only allows single SIM.