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S20 FE Camera not working after update

(Topic created on: 11-03-2022 12:34 PM)
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tsuki_ten
First Poster
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Anyone elses camera not working after update (G781bxxu3cug1)

When opening the camera app its blank, no functions work, the circle icons rotate if i rotate the phone but it eventually crashes. Camera also does not work in other apps.

There is no damage to the lenses and it was working fine before the update.

I have tried:
Clearing the data and cache in the camera app settings.
Restarting the phone
Shutting the phone down and leaving for a while then booting it back up
Booting in safe mode (same issue)
Doing a factory reset

I have sent feedback via the reporting function with information to samsung

Screenshot_20210818-124907_Camera.jpg  Screenshot_20210818-125515_One UI Home.jpg

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5 REPLIES 5
Blessed4life
Black Belt 
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Hi sorry to hear that, have you cleared the camera apps data storage in the apps settings, hopefully that should fix the issue.
Let me know the outcome if you do.
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Hwalker1
Pathfinder
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I gave up with the included camera app as I don't need a complicated camera. Have you tried downloading another camera app from the store?
May fix the problem. If you later remove it and install the original one that could help.
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tsuki_ten
First Poster
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I already tried the clearing data and cache

I've just tried another camera app, just the same blank black screen unfortunately.

 

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Nepal2-
First Poster
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Hey is your camera still not working? If it has already work can you tell me how did you fix it?

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eastegger
First Poster
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Seems, it is cpu overheat problem. My camera also not work after game.

But suddenly phone get out of my hands to floor. I picked up, and camera begin to work. but after cpu load for an hour, same not work. then, when phone temperature cold, it work.

think, reball of cpu can help.

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