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S 21 ultra overheats dramatically in Google Duo

(Topic created on: 30-01-2021 11:08 PM)
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LLI
Apprentice
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The phone has been great so far but only 3 4 minutes in a Google Duo call it starts burning my hand. Upper fron and back of the phone are getting very hot when upper left part at the frame literally can not be touched. It os getting that hot. 

Is anyone else having this issue?
10 REPLIES 10
banankiewicz
Student
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I've not used it yet much but already noticed how hot is getting. Is this normal?
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ZaraJanee
First Poster
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I noticed this.. The phone gets very hot after maybe half hour or so, actually got that hot it hurt my hand. I have never witnessed anything like it, very concerning 😟
Rumbi
First Poster
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Hey yeah mine gets really hot too even after just 10mins on charge, worrying actually
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Mono101
Apprentice
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same issue with me too. thought I was the only one but appears its impacting a lot more people, so what does that mean? Manufacturer defects?
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LLI
Apprentice
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Very poor optimisation of the camera software... A lot more demanding apps like games warms up the phone which is normal but it is not even close to the heat produced after I open the camera app without even shooting... Just switching between lenses and the phone gets really hot. I think they will be able to fix it with an update hopefully sooner than later.
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jshq97
Apprentice
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just recieved the first update January 1st update (I'm on vodafone) going to see if this fixes the heat issues :smiling-face:
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13eno
Explorer
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This is a screenshot of my CPU Check, 46 degrees! 🌡🔥🔥🔥 It overheats all the time, not just when I go on the cameras and the battery life is so bad. 2 days in and my on screen time is about 4 hours battery hasn't lasted over 7 hours.

Screenshot_20210131-011220_Cpu Monitor.jpg

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pia17djw
Apprentice
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I'm getting the exact same problem. I've got the latest update. I'm in the UK using Exynos chip. I know there were problems with the last Exynos chip on the S20 line but it's incredibly annoying that this new chip has the same issues. What's the point in touting incredible cameras if they can't do basic functions! I wish they would just ship the Snapdragon chip. stop trying to out do it. The 888 is plenty powerful!
ThangDN
Apprentice
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I think generally the problem are not Google Duo itself, but the camera is at fault. I am having this problem with my S21+ phone overheating just by using the camera itself or videocall on FB messenger. Doesnt take more than 3-4 minutes before I can boil an egg there. I just took a hard reset this morning, thinking that reset would solve the problem as many had advise, but the problem are still there.