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Phone is so warm

(Topic created on: 28-07-2021 08:05 PM)
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ditadani
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Recently my phone has started to feel very warm and now my battery does not charge as quick as it used and dies out very quickly. Any one else having same issues with the s20...av used samsung phone for many years this first one I have had issues with. Feel so gutted and disappointed and may I add the charger to this s20 is not the greatest very glitchy
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Pugs1957
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Please could you post your battery stats? Settings, device and battery care, battery, tap on graph and upload a screenshot showing app battery usage.
BandOfBrothers
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Hi @ditadani 

 

Sometimes a phone will warm up more if an app in the phone is using lot's of resource so the phone has to work harder to keep up or the phone is set to fast charge.

If Network Signal drops them the phone needs to work harder to maintain connection.

Perhaps try Safe Mode.

Put the phone in Safe Mode which disables your downloaded app's but let's your stock app's keep working. If the issues stop then this highlights a downloaded app as the possible issue. Come out of Safe Mode and start deleting your most recent downloaded app's one at a time until it stops. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

In regards to charging make sure the charging port is clear of debris via using a torch.

Can you try another Samsung charging brick and cord or charging pad  / stand.

A phone picks up lots of junk files along the way which can affect the phone too.

Clear the phone's System Cache Files is a good generic troubleshooting tip.

Clear your phone's System Cache Files by turning your phone Off and then from a set series of button presses go into the phone's System Files and clear the cache. No information is lost this way. You may need to insert your headphones or hook upto a computer with your data cable to get to this menu on the phone. https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ 

A Samsung Experience Store or Samsung Service Centre can certainly take a look too.

Over time when a phone has been charged up and battery discharged the output of the battery will naturally discharge.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "