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Phone fault

(Topic created on: 19-12-2020 08:49 PM)
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Gazzairee
Student
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Hi. 
My galaxy s9,I've had for 3 years.
When I turn my phone on it come on OK.
After the phone closes,I can't get the phone to respond, all I get is a blank screen. The only way I can get it to respond, I put it on charge and when it shows the battery percentage I puck it up and it comes back to life. Does anyone know what is happening to my phone?
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5 REPLIES 5
Pugs1957
Samsung Members Star ★
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Do your battery percentages change rapidly? Sounds like you need a new battery.
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AM4N
Voyager
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seems like a battery replacement is needed
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BandOfBrothers
Samsung Members Star ★★
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I assume it's not had an accidental bump or water damage.

 

You could try a factory reset after backing up and removing any relevant sd card @Gazzairee 

 

A Samsung Experience Store or Samsung Service Centre can take a look but there maybe a charge as the manufacturers warranty is for 2 years.

 

I agree with the others that the phone's battery may need attention.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Gazzairee
Student
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Thanks guys for your comments.
I think it will probably need a look at,or seen as its older buy a new one 😁
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Gazzairee
Student
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Hello Pugs1957.
No my battery percentage stays constant .
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