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OTG activation/use

(Topic created on: 06-01-2023 08:00 PM)
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ahusse
Journeyman
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Hi there, just got an OTG adaptor to hopefully back up my photos etc on my s21 ultra, but I can't seem to open it on the phone.
Any ideas how to do this?
Thanks
9 REPLIES 9
JAMES4578
Samsung Members Star ★★
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Hi @ahusse  With the Device connected via OTG should receive a prompt saying connected storage and to tap for USB options ,if wish to change from Default. otherwise  check if it shows up via Device and Battery Care-storage/My Files.   Ensure the OTG is connected securely, may need to reattach and possibly restart Device.   

To transfer photos would need to go to Back up-External Storage.  

A short video here 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


ahusse
Journeyman
Options
Thanks @JAMES4578, tried doing the above but when I try to change USB it says Connected device, which is marked.
And then, This device, Unable to switch.
Not sure what to do to get it to work.
Also the video doesn't work
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ahusse
Journeyman
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Forgot to mention the drop down prompt says: charging device connected via USB
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JAMES4578
Samsung Members Star ★★
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Need to try and get out of charging mode,can you change Default in Developer options? Seems to be a problem with video in Members App,works fine on the Community website.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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ahusse
Journeyman
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I think I've managed to sort it. Thank you for your help
JAMES4578
Samsung Members Star ★★
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Can you clarify how it was sorted?

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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ahusse
Journeyman
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Sorry, yes it worked, thank you
Oniyinye
First Poster
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I can't find otg connection on my phone
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Paltech
First Poster
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I have same issues now. 

Showing charging device but I can't access the otg s21+

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