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One UI in Galaxy S21 ULTRA

(Topic created on: 10-04-2024 08:37 AM)
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Younes07
Apprentice
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My issue with this phone is not getting neither One UI 5/6 and I have a galaxy tab s8 and it got One UI 6 , I just want to know why is this happening and is anyone having the same issue as me ?

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12 REPLIES 12
Glenntech
Samsung Members Star ★
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Depends on where you purchased the phone.
If it was bought second hand or refurbished. It could be a phone from outside your region and so not in the region where the updates can be received.

Have you tried connecting to a computer and using smartswitch to search for available updates?
smiley
Troubleshooter
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The S21 series was offered with 3 years of support and updates. I would assume for one UI6 that this tineframe is up.

You should have oneUI5 at least with the S21ultra.

Only recently have phone manufacturers started offering 4,5,7 years of operating system updates. This also goes for Apple and Google phones.

Previous to this competitive industry the normal was 3 years. You may continue to get security updates for longer.
- Smiley
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SAMSUNG S23 ULTRA 512GB SM-S918B/DS

Samsung Galaxy Watch 5 Pro SM-R920 in Grey Titanium
Samsung Galaxy Buds2 Pro SM-R510 in Graphite
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smiley
Troubleshooter
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In fact, forget that information I provided above... S21 series is listed in the oneUI6 rollout. So you should get it.

This is more than expected for the 3 years support of OS updates.
- Smiley
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SAMSUNG S23 ULTRA 512GB SM-S918B/DS

Samsung Galaxy Watch 5 Pro SM-R920 in Grey Titanium
Samsung Galaxy Buds2 Pro SM-R510 in Graphite
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Younes07
Apprentice
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Screenshot_20240410_103442.jpg

I didn't even get the One UI 5 update ,  and I just downloaded Smart Switch in my PC and can't find any new updates

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smiley
Troubleshooter
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So are you using a phone out of its region ? I.e. a US or european phone in Africa ?
- Smiley
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SAMSUNG S23 ULTRA 512GB SM-S918B/DS

Samsung Galaxy Watch 5 Pro SM-R920 in Grey Titanium
Samsung Galaxy Buds2 Pro SM-R510 in Graphite
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keith30
Maestro
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Even the April security software patch is out for your model this week.
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Younes07
Apprentice
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I found out in the "Server provided software version" that my phone is from FWD aka Hong Kong , but I live in Algeria,  so I need a VPN to download the update ??

 

No I made a mistake 

FWD actually stands for Morocco 

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smiley
Troubleshooter
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I am not sure if VPN will work... to enable an Over-the-air OTA update.

Typically as @Glenntech mentions, if you are out of the region of the phone then you have to force an update through the smartswitch application on a PC and search for the new update to install.

I haven't ever needed to use this method so I can't offer any advice.
- Smiley
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SAMSUNG S23 ULTRA 512GB SM-S918B/DS

Samsung Galaxy Watch 5 Pro SM-R920 in Grey Titanium
Samsung Galaxy Buds2 Pro SM-R510 in Graphite
Younes07
Apprentice
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I tried smart switch earlier but couldn't find any updates, I'll try again 

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