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No audio on incoming calls

(Topic created on: 09-03-2022 01:59 PM)
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Bra513r
First Poster
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Hi I have an issue that when people ring me I can answer but there's no sound, however I I hang up and call them back it works perfectly I've got it down to WiFi calling as it doesn't do it if I turn off wifi, but where i live I don't get signal so WiFi calling is a must, any1 got a fix for this?

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3 REPLIES 3
xSteveuk
Mastermind
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Hi,
Try restarting phone
Also try rebooting your router

You could also try a diagnostic test
Click on the get help button
At the bottom of the samsung members page
Run a test on mic and speaker
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Davidbuk
Student
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Where is the "Samsung members page", please? 

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xSteveuk
Mastermind
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Hi,
When you first visit
The samsung members page
The get help button is at
The bottom of page

Diagnostics fix phone samsung

https://www.samsung.com/latin_en/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-member...
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