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New Update UI 6.1 touch screen unresponsive on S21

(Topic created on: 10-06-2024 12:31 PM)
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MPopescu
Explorer
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After installing the latest update on both phones (S21 5G and S21 5G Ultra 512 GB 16 RAM) the touchscreen became unresponsive. I noticed that the date automatically was changed on both phones to 3rd May 16.00.

The only thing that is working are sides buttons. 

I managed to start the recovery console using:
 1. Side button + Volume down to restart the phone
2. Then very quick I change to Side button + Volume up

I wiped the cache partition and also performed a factory reset on S21 5G but unfortunately did not solve the issues. The only change is that the phone is starting the setup (with a padlock locked on top left corner) a new phone but I cannot interact to set it up.

I assume that the main and major issues are with UI.6.1

Is there anything I can do for downgrading the android/UI and recover the information I have on S21 Ultra?

I hope that there is a quick solution as it is so frustrating for having two top phones and to not be able to use any of them. At the moment I'm lucky to have an A70 with older android and UI but I'm thinking of leaving Samsung after many years and products and not buy any other.

Thank you.



178 REPLIES 178
Sam Thibault
Apprentice
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Keep posing about it the more traction this issue gets the more likely they are to do something about it 

EthanElvin2019
Explorer
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Samsung officials, urgent action is required as numerous customers are expressing dissatisfaction with your latest shitty update. Is this the level of customer service you intend to provide? If this trend persists, there's a risk that you'll be facing the same fate similar to Nokia's downfall in the market!!

 

EthanElvin2019
Explorer
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"Dear Samsung Officials,

I am writing to you with a sense of urgency regarding the recent software update released by Samsung. It has come to my attention, as well as that of numerous customers, that there are significant issues and dissatisfaction surrounding this latest update.

The feedback I've gathered from our valued customers highlights a myriad of concerns, ranging from functionality glitches to performance slowdowns and compatibility issues with existing apps. This widespread discontent raises serious questions about the quality of the update testing and rollout processes, as well as the level of customer service being provided.

In today's competitive landscape, where consumer expectations are exceptionally high, it is imperative for companies like Samsung to prioritize customer satisfaction and promptly address any issues that arise. Failure to do so risks not only alienating existing customers but also damaging the brand's reputation and market standing.

Moreover, there is a genuine risk that if this negative trend continues unchecked, Samsung may face consequences similar to those experienced by Nokia in the past.

Therefore, I urge Samsung officials to take immediate and decisive action to rectify the issues identified with the latest update. This includes conducting a thorough investigation into the root causes of the problems, implementing timely fixes and patches, and enhancing communication channels with customers to keep them informed about the resolution process.

By demonstrating a proactive approach to addressing customer concerns and prioritizing user satisfaction, Samsung can not only mitigate the current challenges but also strengthen its position as a leader in the industry and build long-term loyalty and trust among its customer base.

Thank you for your attention to this matter. I eagerly anticipate seeing swift and effective measures taken to resolve the issues at hand.

Sincerely,
Your Disappointed Customer

EthanElvin2019
Explorer
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Dear Samsung Officials,

It has come to our attention that there is an urgent need for action regarding the dissatisfaction expressed by numerous customers in response to your latest software update. The significant discontent among consumers raises concerns about the level of customer service being provided. If this negative trend continues unchecked, there is a substantial risk that Samsung may encounter repercussions similar to the downfall experienced by Nokia in the market. Therefore, immediate attention and remedial measures are imperative to address these issues and restore consumer trust and satisfaction."

Wayne9360
Explorer
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I found a solution to this issue. Factory reset does not fix the issue. I downloaded the stock firmware from Sammobile and flashed using Odin. This fixed my phone.

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Dean9877
Pioneer
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Because your phone sw version A, u are lucky.

EthanElvin2019
Explorer
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For now, when your phone reconnects to the internet, it will continue prompting you to update, though you retain the choice to postpone. However, over time, the Wi-Fi connection of your phone will be impacted, causing the rest of the system to experience delays. The only think we need to know now is when will the SAMSUNG OFFICIAL WILL TAKE NOTICE ON UPDATE!!

MPopescu
Explorer
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Thank you taking the initiative to contact Samsung. Hopefully they will consider, investigate and provide a swift response and solution too.
michael115
Apprentice
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SAMSUNG PLEASE HELP

I have the exact same issue with my S21 Ultra 128GB 5G after doing the 6.1 OneUI upgrade.

I DO NOT have a screen protector.

After the upgrade the phone boots up to the Swipe To Unlock screen but swiping does absolutely nothing.

My phone is now an expensive brick 😞

- Samsung what QA testing was done with this update? There are loads of us affected.

- How can I use my phone again?

michael115
Apprentice
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What exact version did you go to to fix the issue and do you have steps. Thx.

 

My phone is bricked over this update.

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