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New update issue

(Topic created on: 14-12-2021 02:40 PM)
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Kayleighh
Apprentice
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I had an update pn my s21ultra and every app I loads it instantly shuts off. Some apps do it multiple time. E.g when I go on my prime video i click. Show it buffers then shuts me off sometimes it doesn't even let me watch it and I have to reopen it soo many times. Also won't let Me open li links on Facebook. Sometimes when opening apps I get a notification to clear cache I do think still doesn't allow me to open it. Anyone else have this issue or any help? TIA
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10 REPLIES 10
xSteveuk
Mastermind
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Hi,
Regretfully there seems to be a few issues With the a12 update

I would perhaps
Do a system reset
(((Back up phone)))
If do a reset
Ventor
Samsung Members Star ★★
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@Kayleighh Hello, you mean the update of Android 12, ONE UI 4.0?
If you have received this system upgrade, it has been a bit unstable and with certain bugs. Later a patch has been distributed with bug fixes. You have received the two updates?






"The quieter you become-the more you are able to hear..."


Kayleighh
Apprentice
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Idk what update but I received 2 in total. The second a couple days after the first and it's not fixed anything still having the issue
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Kayleighh
Apprentice
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Would that be the update for the Samsung galaxy phones? If It is I'm hoping to find a solution before doing a system reset. I end up loosing alot haha
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Ventor
Samsung Members Star ★★
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@Kayleighh Then what was commented by @xSteveuk  could work.






"The quieter you become-the more you are able to hear..."


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Kayleighh
Apprentice
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Okay thank you for helping
JAMES4578
Samsung Members Star ★★
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Hi @Kayleighh Bit of  a worry if you have received the bug update, only had minor issues at my end.  I would try wiping the cache partition first but if to no avail advisable to do a system reset (ensure Data is backed up first though)

To wipe cache partition:

  1. Turn off the device.
  2. Connect To Computer or plug in USB-C Headphones  , Press and hold the Volume Up key and then press and hold the Power key .
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.

Press the Power key to restart the device

 

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Kayleighh
Apprentice
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Thank you. Will this have any effect on my phones storage etc or do I need to back it up prior to doing this? I have nothing on my phone that would wanted having a bug so I'm confused
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xSteveuk
Mastermind
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Yes back up your phone
Before proceeding
Shouldn't have any affect
On storage