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New phone but warranty expired!!

(Topic created on: 01-08-2023 04:11 PM)
1098 Views
John1904
First Poster
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Just bought a Galaxy S21 5G Plus model I registered it and it said warranty expired in May of this year! How can this be!?

5 REPLIES 5
TechZilla
Samsung Members Star ★
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Where did you buy it from?
Glenntech
Samsung Members Star ★★
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Depends on where you purchased it from
It's no longer a current device although should still get software updates for now.
Could be it was registered when the retailer purchased the device.
Could be a number of issues
Try contacting Samsung Customer Support and see if they can shed any light.
Maybe able to sort out something with the warranty or something with Samsung Care
JAMES4578
Samsung Members Star ★★
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@John1904  seems it is 2nd hand, samsung  discontinued selling the S21 series direct last year so will be available from other places.  Best to ensure you using a reliable source. As mentioned best to contact Samsung support in the first instance.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


keith30
Mastermind
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Cos it's been out for a quite a long time now and you only get a couple of years warranty
Raf786
Student
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The S21 Series don't manufacture if my memory serves me right but hey I would be knocking on the door of the seller for a discount as it sounds like a second hand deal