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My S21 ultra battery expanded

(Topic created on: 10-08-2023 09:16 AM)
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Naeem Abram
Apprentice
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Can anyone help on what to do. My S21 battery expanded and now my phone look pregnant and won't work Galaxy S21 5G Galaxy S21 5G 

8 REPLIES 8
papashaun
Troubleshooter
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I would switch the phone off - do NOT use it or try to recharge it and contact a local phone repair shop for advice. Not trying to be alarmist but swollen li- ion batteries can occasionally be prone to fire or explosion
Glenntech
Samsung Members Star ★★
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Yes as above.
Stop using it straight away.
The battery has degraded to a point where it is potentially hazardous.
Needs a repair ASAP
DannyT
Moderator
Moderator
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Hey there, @Naeem Abram . Sorry to hear about this. We take issues like this very seriously and would need to investigate. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.  

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 


Welcome to the Community!

Naeem Abram
Apprentice
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The entire battery swelled to the point it caused the back of the phone to come off and deformed the phone and otterbox case it was in 

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Naeem Abram
Apprentice
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Yeah sorry I'm not in the uk or Ireland 

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JAMES4578
Samsung Members Star ★★
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@Naeem Abram   In that case I would suggest contacting Samsung Support in your country or visit a Samsung service centre. Certainly do not attempt to use the phone.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


StephK1
Moderator
Moderator
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@Naeem Abram  Not to worry, to echo the advice mentioned by @JAMES4578, your local Samsung Support will be able to help with this. Please get in touch with them as soon as possible. 

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Members_bEBlm6d
Journeyman
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Lagsung quality be hitting hard😂😂😂😂😅

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