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Missing email folders

(Topic created on: 06-11-2021 04:17 PM)
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ClaireIreland
First Poster
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I transferred everything from my S9 to my new S10 and my email folders didnt show.

I deleted and reinstalled the email app and some of my email folders are still missing.

The ones showing are empty so I cannot accesa saved emails?

32 REPLIES 32
wisusanv
Apprentice
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I've had this same problem for a long time.  Tried creating a sub- folder from the Inbox and,  of course,  that didn't work.  BUT when I created a sub-folder of Saved all my missing folders miraculously appeared.

Solution
easybrowser
Explorer
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Thanks for that feedback. In my case, I removed my email account then added it back again and all of my folders were there again. I had already tried this but it hadn't worked but I thought I'd try it again and, this time, it did.

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wisusanv
Apprentice
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Interesting.  I didn't even try that since others said it hadn't worked for them.  Guess it would have been my next step 😉

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Members_xX8VR4l
First Poster
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This worked for me. thank you..

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Chrissimac
First Poster
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Thank you! This worked for me! 

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Kenzo999
Student
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It worked for me!! 😃
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Kenzo999
Student
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Worked for me, cheers 👍😃
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easybrowser
Explorer
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Hi Kenzo999. I'm sorry to say that uninstalling and re-installing my email account only temporarily fixed the problem. Shortly down the road, I discovered that many of my folders had disappeared again. My solution has been to use BlueMail whenever I need to search for things in my folders. It reliably retains all of my folders. I continue using Samsung email for other day-to-day usage. If BlueMail did as good of a job of resizing pictures when sending them, I'd likely just move 100% to it.

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Members_rN8nksj
Student
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This worked a treat all personal folders miraculously re-appeared after reboot. 

galaxy a41   ANDROID 11

Thank you very much

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Yukenusa
First Poster
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Amazingly, of all the suggestions, this seemed the strangest, but it was, indeed, the only one that worked.  Thank you.

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