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Microphone, bluetooth, and audio jack microphone not working.

(Topic created on: 20-08-2019 12:39 AM)
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Draven
Apprentice
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My headphone jack mic, bluetooth mic, and normal phone mic aren't working for any of my apps, this has been going on for a while since updating my phone. Has anyone encountered this issue with a solution? I know it has to be a software issue and I've been hoping newer updates would fix the issues, but Im not having any luck.

I tried deleting all my apps, opening my phone in safe mode, and etc; nothing has worked so far.

Please help!

 

I have a phone that cant do the one thing phones are supposed to do, make calls!

5 REPLIES 5
Cassidy007
Samsung Members Star ★★★
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Hi @Draven , did you try this :

How to wipe cache partition in your Samsung Galaxy S9 (wiping the cache partition does not delete your personal data.)

Just like doing the master reset, you also have to reboot your Galaxy S9 to Recovery Mode to access the option to wipe the cache partition. Follow these steps…

Turn off the device.

Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.

When the Android logo displays, release all three keys.

An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.

Press the Volume down key several times to highlight wipe cache partition.

Press Power key to select.

Press the Volume down key to highlight yes, them and press the Power key to select.

When the wipe cache partition is complete, Reboot system now is highlighted.

Press the Power key to restart the device.

https://thedroidguy.com/2019/08/wipe-cache-partition-samsung-galaxy-s9-benefits-1081023

 

 

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Draven
Apprentice
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I just tried this, it didn't work.

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Draven
Apprentice
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Can someone PLEASE help me with this. I haven't been able to make phone calls or use my voicemail for multiple months.

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Cassidy007
Samsung Members Star ★★★
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@Draven 

 

All knowing problems of the Galaxy S9 are listed on the following webpage, If  your problem don't figure in the list , you can write to the Droid Guy and he'll answered you. I try different Samsung forum to find a solution but i found nothing. My other solution is to make a Factory Reset but you need to save everything before with Smart Switch and a PC

https://thedroidguy.com/samsung-galaxy-s9-troubleshooting

 

Factory Reset :

https://thedroidguy.com/2019/08/how-to-hard-reset-samsung-galaxy-s9-1097820

 

Vous aimez la photographie ? Si OUI, cliquez ici : https://eu.community.samsung.com/t5/parlons-photographie/bd-p/photo-club-forum-fr
You like photography , if YES, Click here : https://eu.community.samsung.com/t5/photography-talk/bd-p/photo-club-forum-uk
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Peter_Steier
Journeyman
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Please, never ever suggest to make a factory reset to solve a problem without first trying it out yourself first. All Samsung Galaxy Phones still have the problem, and no factory reset helps. Check your own phone first before suggesting default solutions.

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